Since each order is unique to the customer and has no resale value, all Sales are final. If we verify that we made an error, we will re-print the order. Due to the nature of the product, no returns can be made once the order is printed and/or shipped.


Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.


Printed material which needs to be refunded must be shipped back to at customer’s expense. Our quality control department needs to inspect and verify that complaint is valid.


Services charges are non-refundable for services like Designer Aid, Hire a Designer and Photography. Upon order cancellation, only print order amount is refunded. In exceptional cases, we give store credit for services provided.