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Terms of Usage

The following terms of service govern your access and use of the AgentPrint website. By accessing or using this website you agree to be bound by these “Terms of Usage” and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.


GENERAL reserves the right to make changes to this site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site. If you do not agree to the terms and conditions stated below, please do not use the website or place an order with agent print. All orders are subject to acceptance by AgentPrint. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order. Full payment will be refunded

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.



I have verified that the design, spelling and contents are correct. I am satisfied with the printing layout. I understand that my job will print exactly as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors. By submitting my order to AgentPrint I agree to the Terms and Conditions set out below.



All the terms and conditions and/or any transactions occurring online at or by phone are subject to the laws of the Province of Ontario and the laws of Canada applicable therein. is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on to create documents are the property of Butterfly Graphics and Printing and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms.  The Terms and Conditions shall in all respects be governed by PROVINCE OF ONTARIO law.



The customer is fully responsible for final proof and layout approval prior to the printing process. AgentPrint is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Finished Product Size



All material used/found on this Website or used in the production of your order is subject to Copyright. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the AgentPrint website and/or its subsidiaries (referred to herein as AgentPrint) or the copyrighted property of parties from whom AgentPrint has licensed such property. The Customer (sometimes referred to for convenience as "you") may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the AgentPrint Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy applies to copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. AgentPrint policy also states that you cannot use explicit language or pornography on printed materials and merchandise.



All information, data, text, photographs, graphics, messages or other materials supplied by the customer ("Content") are the sole responsibility of the customer. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content, you agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of Canada or the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of Canada or the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of AgentPrint or any third party. AgentPrintt does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will AgentPrint be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.


You acknowledge that AgentPrint does not pre-screen Content, but that AgentPrint and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that AgentPrint may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of AgentPrint, its users and the public.



AgentPrint is a division of A .D. Inc. and is based in Ontario. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Ontario. You agree to submit to the jurisdiction of Ontario courts and agree that venue in these courts is proper in any such legal action or proceeding.


In no event shall AgentPrint or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not AgentPrint has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from AgentPrint or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall AgentPrint be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.


You agree that you shall indemnify and defend AgentPrint and all parties from whom AgentPrint has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.



All artwork or designs and images must be provided in CMYK format. AgentPrint is not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes. All artwork, designs and images must be provided in a minimum of 300 DPI and CMYK colour mode. AgentPrint is not responsible for images printed as fuzzy, distorted or pixilated due to customer-provided artwork. Additional fees may apply for the files larger than 30MB.



AgentPrint is not liable for colour matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not colour or density. While AgentPrint will try its best to match the gradient density of each colour, AgentPrint is not liable for the final appearance of a colour. Application of UV Coating may affect or change the appearance of the printed colors. AgentPrint is not liable for the final colour appearance of a UV product/s.


Because of differences in equipment, paper, inks and other conditions between colour proofing and production pressroom operations, a reasonable variation in colour between colour proofs and the completed job is expected, unavoidable and shall constitute an acceptable delivery. AgentPrint will make every effort to produce a reasonable representation based on materials supplied by the customer; however, AgentPrint does not guarantee colour matching. Unfortunately time to time there is a misrepresentation of colour due to soft proofing because of the calibration of one monitor to another.



Orders are eligible for cancellation upon request via email until the earlier of 8 hours of order or commencement of production, subject to applicable cancellation charges. A credit voucher is issued with a value equal to the cancelled job(s). The voucher will expire six months after initial activation. If the job is cancelled charges for any labour hours (proof, graphics design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your voucher. The minimum cancellation charge is $50 plus any credit card charges. Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.


Since each order is unique to the customer and has no re-sale value, all Sales are final. If we verify that we made an error, we will re-print the order. Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.

Printed material which needs to be refunded must be shipped back to at the customer’s expense. Our quality control department needs to inspect and verify that the complaint is valid.



Please note that all turnaround times are estimates. While AgentPrint will use reasonable efforts to prevent delay of delivery schedules, in no case shall AgentPrint be liable for any consequential damages resulting from any delay in shipment or delivery. Orders are F.O.B. the AgentPrint Plant, and the customer shall have recourse only to its selected courier for any shipping issues. AgentPrint shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Shipping rates for high-quantity products depend on the customers' access to a shipping dock and forklift, otherwise additional charges may apply.


When a package is returned to AgentPrint due to an error made by the customer in submitting the proper shipping address, AgentPrint will reship the package with the corrected address and charge an additional shipping fee for the shipment.


If the Buyer's credit card is declined, will not process the Buyer’s order. If the order is shipped and the buyer's account becomes delinquent, the buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs. AgentPrint reserves the right to refuse service without disclosing a reason.



The links throughout this site may let you leave AgentPrint's site. The linked sites are not under the control of AgentPrint and AgentPrint is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. AgentPrint is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by AgentPrint of the site.

WARRANTY neither makes any explicit warranty nor implies or accepts any responsibility other than possible replacement of the products that Buyer is buying. may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price



The customer affirms ownership or publication rights to all artwork, photos and other materials submitted for printing and agrees to indemnify and hold harmless AgentPrint from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceeding that may be instituted against AgentPrint on grounds that printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libellous or scandalous, or invades any persons right to privacy or other personal rights, except to the extent that AgentPrint contributed to the matter. The customer agrees to, at the customer's own expense, promptly defend and continue the defence of any such claim, demand, action or proceeding, that may be brought against AgentPrint provided that AgentPrint shall promptly notify the customer with respect thereto.



AgentPrint does not record, keep, or hold any credit card information on our servers, Stripe, and Paypal are responsible for that.



Customer and/or any of its affiliates shall not, without prior written consent, directly or indirectly solicit any employee, contractor or consultant of Agent Print and/or any of its affiliates for a period of two (2) years after the last order submitted to Agent Print.